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Welcome to VFF Pension

Welcome to VFF Pension

Welcome to VFF Pension. On this website we have gathered together everything you need to know about Volvo Företagspension and our operations. If there is anything you want to ask, do not hesitate to get in touch with us.

Marie Hagstedt, VD

My pages

When you log in to your personal pages you can see all the details of your savings with us. You can log in conveniently with your Bank-ID.

Contact us
  • vff@volvo.com
  • 031-66 12 10
    Monday - Thursday 9-11 and 13-16, Friday 9-11 and 13-15
  • Götaverksgatan 2
  • M2.7, 405 08  Göteborg

If we fail to agree

If you are dissatisfied with our handling of your case, please first get in touch with the person who handled your case. We advise this to ensure that it is not simply a matter of misunderstanding or because certain information about you is missing. If after this you are still dissatisfied, file a complaint with the Complaints Officer for more in-depth examination of your case.

Report to the Complaints Officer

When you file your complaint, which must be submitted in writing, you should state why you feel our decision was incorrect, and provide any additional information you feel we should take into account when we conduct a review of your case.

Your complaint will usually be answered within 14 days after we receive it. If examination of your case is expected to take longer than this, we will contact you.

Complaints about our traditional insurance should be sent to,

VFF Pension
Complaints Officer
M2.7, 405 08 Gothenburg, SWEDEN

Period of Limitation

The Period of Limitation means that your entitlement to compensation from your insurance provider ceases after a specified time. In order to avoid this, you must submit your claim against us within three years after receiving information that a claim may be filed, but subject to a maximum of ten years from the earliest date on which a claim could be submitted. If you have submitted a complaint to us within the stipulated period, you have six months to appeal after we issue a final decision.

Advice

The Swedish Consumers’ Insurance Bureau, The Swedish Consumers’ Banking and Finance Bureau and the municipal consumer advice agency offer advice and information to private individuals on insurance-related issues.

Arbitration

If you are not satisfied with our final decision, you may contact the National Board for Consumer Disputes (ARN) or take the issue further to a general court. Your appeals application to ARN must be submitted within six months after you received our final decision.

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